Frequently Asked Questions (FAQ)

ORDERS

1. How can I place an order?

Simply select your product, add it to the cart, and complete checkout using our secure payment system powered by Stripe.

2. Do I need an account to order?

No. You can checkout as a guest or create an account for faster future purchases.

3. I made a mistake in my order. Can I change it?

Orders can only be modified within 1 hour of purchase.
After that, the order may already be processing.

4. Can I cancel my order?

Yes, if the order has not been shipped yet.
Contact us immediately: support@marisolbeauty.com

SHIPPING & DELIVERY

5. Where do you ship from?

We ship from our U.S. fulfillment partners using Amazon Multi-Channel Fulfillment (MCF) for fast and reliable delivery.

6. How long does delivery take?

USA: 3–7 business days
CA: 7–12 business days
International: 10–20 business days (if enabled)

7. How long does order processing take?

Orders are processed within 24–48 business hours.

8. How can I track my order?

Once your order ships, you receive a tracking number by email.
If you didn’t receive it, check spam or contact us.

9. My tracking is not updating. Why?

Tracking updates can take 24–48 hours to appear once the carrier scans your package.

10. What if I entered the wrong address?

We are not responsible for orders shipped to incorrect addresses provided during checkout.
Contact us quickly if you need to update your address.

RETURNS & REFUNDS

11. Do you accept returns?

Yes. You can request a return within 30 days of delivery.

12. What items cannot be returned?

For hygiene reasons:

Opened beauty products
Used eyebrow / eyelash kits
Used hair tools
Final sale items

13. How do I start a return?

14. Who pays for return shipping?

Customers are responsible for return shipping unless the item arrived damaged or incorrect.

15. When will I get my refund?

Once your return is received and inspected, refunds are issued within 3–7 business days.

DAMAGED OR WRONG ITEMS

16. My item arrived damaged. What should I do?

Send us photos within 48 hours at support@marisolbeauty.com
We will replace your item at no extra cost.

17. I received the wrong product. What now?

We will send the correct item immediately after verifying your order number and photos.

PRODUCT QUESTIONS

18. Are your beauty products safe?

Yes. All our products are tested for quality and safety.

19. Are the eyebrow stencils reusable?

Yes, they are washable and reusable multiple times.

20. How long does the brow stamp last?

Typically 6–8 hours, depending on skin type and sweat.

21. Are your products cruelty-free?

Yes, we do not test on animals.

PAYMENTS

22. What payment methods do you accept?

We accept:

Visa
Mastercard
American Express
Apple Pay
Google Pay
Shop Pay

Payments are secured by Stripe.

23. I was charged twice. What happened?

This usually happens when a payment is pending authorization.
The bank will remove the duplicate within a few days.

24. My card was declined. Why?

Possible reasons:

Insufficient funds
Incorrect billing address
Security restrictions from your bank

Contact your bank or try another card.

ACCOUNT & SUPPORT

25. How can I contact customer support?

Email us anytime:
📧 support@marisolbeauty.com

26. Do you offer 24/7 support?

Yes, our email support is available 24/7.

27. Do you have a phone number?

At the moment, we provide support primarily through email for faster service.

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